General Terms and Conditions

Article 1 - Definitions

In these terms, the following definitions apply:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal.
  • Consumer: a natural person who does not act in the course of a profession or business, and who enters into a distance sales agreement with the company.
  • Date: 6-6-2023.
  • Ongoing agreement: a distance sales agreement relating to a series of products and/or services, where delivery and/or receipt obligations are spread over time.
  • Durable medium: any means that enables the consumer or company to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal: the option for the consumer to withdraw from the distance sales agreement within the cooling-off period.
  • Company: the natural or legal person who offers products and/or services remotely to consumers.
  • Distance sales agreement: an agreement concluded within the framework of a system organised by the company for the remote sale of products and/or services, where exclusive use is made of one or more techniques for distance communication up to the conclusion of the agreement.
  • Technique for distance communication: a means that can be used to conclude an agreement without the consumer and company being physically present in the same place at the same time.

Article 2 - Company Identity

Helen's Jumpers info@helensjumpers.co.nz

Article 3 - Applicability These general terms and conditions apply to every offer from the company and to every distance sales agreement concluded between the company and the consumer.

Before the conclusion of the distance sales agreement, the text of these general terms will be made available to the consumer. If this is not possible, it will be indicated before the conclusion of the distance sales agreement that the terms are available at the company, and they will be sent free of charge to the consumer upon request.

If the distance sales agreement is concluded electronically, the text of these general terms may be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not possible, it will be indicated before the conclusion of the distance sales agreement where the terms can be viewed electronically and that they will be sent free of charge upon request.

If, in addition to these general terms, specific conditions apply to certain products or services, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always invoke the most favourable provision.

Article 4 - The Offer If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The company reserves the right to change and adjust the offer.

The offer contains a description of the offered products and/or services that is as complete and accurate as possible. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the company uses images, they are a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer are not binding on the company.

All images, specifications, and information in the offer are indicative and cannot give rise to compensation or cancellation of the agreement.

Article 5 - The Agreement The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfils the associated conditions.

If the consumer has accepted the offer electronically, the company will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the company, the consumer may cancel the agreement.

Article 6 - Right of Withdrawal When purchasing products, the consumer has the right to cancel the agreement without giving any reason within 14 days. The cooling-off period begins the day after the consumer, or a representative designated by the consumer, has received the product.

Article 7 - Costs of Withdrawal If the consumer exercises their right of withdrawal, the consumer shall bear the costs of return shipping.

Article 8 - Exceptions to the Right of Withdrawal The company may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the company has clearly stated this in the offer or well in advance of the conclusion of the agreement.

Article 9 - Prices During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, unless there are changes in the VAT rate.

Article 10 - Conformity and Warranty The company guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement.

CUSTOMER SERVICE Need help? Contact our customer service team. Monday – Friday: 08:00 – 20:00 Saturday – Sunday: 10:00 – 17:00 📩 Email: info@helens-jumpers.com 📍Auckland, New Zealand